Frequently Asked Questions
Everything you need to know about lighting up your home with Twinkly.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a warranty on your smart lighting products?
Yes, all Twinkly hardware products come with a one-year limited warranty that covers manufacturing defects and technical malfunctions under normal use.
Can I return my purchase if it doesn't fit my space?
We offer a 30-day return policy. Items must be in their original packaging and in like-new condition to be eligible for a full refund.
Are Twinkly lights compatible with my smart home system?
Absolutely. Our products are designed to integrate seamlessly with Amazon Alexa, Google Assistant, and Apple HomeKit for easy voice and app control.
Are these lights safe for outdoor use?
Many of our products are IP44 certified, making them suitable for both indoor and outdoor use. Please check the specific product specifications on the box or product page before installation.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Affirm at checkout.